Privacy Policy

Last Updated: May 25, 2026

Puppies Breath Pet Concierge
74 Elm Street, Suite 255 | West Springfield, MA 01089
Phone: (413) 306-9953 | Email: puppiesbreathpetconcierge@gmail.com

1. Introduction

Puppies Breath Pet Concierge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at puppiesbreathpetconcierge.com or interact with our services.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and mailing address
Pet Information: Pet name, breed, age, and health/travel notes you provide
Transaction Information: Booking details, service history, and payment records
Communication Data: Messages, inquiries, and correspondence you send us
Technical Data: IP address, browser type, and website usage data

3. How We Use Your Information

We use the information we collect to:

Schedule and manage pet transportation services
Send booking confirmations, reminders, and service updates
Respond to inquiries and provide customer support
Send SMS notifications and alerts you have consented to receive
Send marketing communications you have opted into
Improve our website and services
Comply with legal obligations

4. SMS / Text Message Communications

If you provide your phone number and consent to receive SMS communications, the following terms apply:

You may receive SMS Notifications & Alerts regarding your bookings, service updates, and account activity
You may separately opt into receiving occasional Marketing Communications via SMS
Message frequency varies. Message and data rates may apply.
To get help, text HELP to (413) 306-9953 or email puppiesbreathpetconcierge@gmail.com
To stop receiving SMS messages at any time, reply STOP to any message. You will receive a confirmation and no further messages will be sent.
To re-subscribe, sign up again through our website form.
Carriers are not liable for delayed or undelivered messages.
For questions about your text or data plan, contact your wireless provider.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

Service Providers: Trusted vendors who assist in operating our business (e.g., scheduling platforms, payment processors), bound by confidentiality agreements
Legal Requirements: When required by law, court order, or governmental authority
Business Protection: To protect the rights, safety, and property of Puppies Breath Pet Concierge, our clients, or others

We do not share, sell, or disclose your personal information or SMS opt-in data to any third party for marketing or promotional purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at puppiesbreathpetconcierge@gmail.com.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
Withdraw SMS consent at any time by replying STOP

To exercise any of these rights, contact us at puppiesbreathpetconcierge@gmail.com or (413) 306-9953.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions or concerns about this Privacy Policy:

Puppies Breath Pet Concierge
Attn: Erik Mirrow, President
74 Elm Street, Suite 255
West Springfield, MA 01089
Phone: (413) 306-9953
Email: puppiesbreathpetconcierge@gmail.com
Website: puppiesbreathpetconcierge.com