Terms & Conditions

Last Updated: May 25, 2026

Puppies Breath Pet Concierge
74 Elm Street, Suite 255 | West Springfield, MA 01089
Phone: (413) 306-9953 | Email: puppiesbreathpetconcierge@gmail.com

1. Acceptance of Terms

By accessing our website at puppiesbreathpetconcierge.com, booking a service, or submitting any form, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. About Puppies Breath Pet Concierge

Puppies Breath Pet Concierge is a USDA-registered professional pet transportation company offering ground and air transport services for domestic and international travel. We are headquartered at 74 Elm Street, Suite 255, West Springfield, MA 01089.

3. Services

We provide pet transportation and concierge services including but not limited to:

Domestic ground and air pet transport
International pet transport
Pet travel coordination and logistics
Consultation and booking services

All services are subject to availability, applicable regulations, and the specific terms agreed upon at the time of booking. We reserve the right to refuse service at our discretion.

4. Bookings & Appointments

All bookings are subject to confirmation by Puppies Breath Pet Concierge
A booking is not confirmed until you receive written or electronic confirmation
We reserve the right to cancel or reschedule bookings due to unforeseen circumstances, safety concerns, or force majeure events
Clients are responsible for providing accurate pet and travel information at the time of booking

5. SMS Messaging Program

Puppies Breath Pet Concierge operates an SMS communication program to keep clients informed and connected. By opting in, you agree to the following terms:

Program Description:

SMS Notifications & Alerts: Transactional messages related to your bookings, service updates, appointment reminders, and account activity from Puppies Breath Pet Concierge
Marketing Communications: Occasional promotional messages, service announcements, and updates from Puppies Breath Pet Concierge

Consent:

SMS consent is always optional and is never required to purchase or use our services
You must manually opt in by checking the applicable consent box on our forms
Consent checkboxes are never pre-selected

Message Frequency:

Message frequency varies based on your bookings and preferences
Notification messages are sent in relation to your scheduled services
Marketing messages are sent occasionally

Rates:

Message and data rates may apply
For questions about your text or data plan, contact your wireless provider

How to Get Help:

Text HELP to (413) 306-9953 at any time
Email us at puppiesbreathpetconcierge@gmail.com
Call us at (413) 306-9953

How to Opt Out:

You can cancel SMS service at any time by replying STOP to any message
After sending STOP, you will receive a one-time confirmation message confirming your unsubscribe status
You will receive no further SMS messages after opting out

How to Rejoin:

To resume SMS communications, sign up again through our website form at puppiesbreathpetconcierge.com

Carrier Liability:

Carriers are not liable for delayed or undelivered messages

6. Cancellation & Rescheduling

Cancellation and rescheduling policies are communicated at the time of booking
Cancellations made with sufficient notice as specified at booking may be eligible for rescheduling without penalty
Late cancellations or no-shows may be subject to fees as outlined at booking
To cancel or reschedule, contact us at (413) 306-9953 or puppiesbreathpetconcierge@gmail.com

7. Client Responsibilities

You agree to:

Provide accurate and complete information about your pet(s) including health status, vaccination records, and behavioral notes
Ensure your pet is fit for travel at the time of transport
Comply with all applicable federal, state, and international pet travel regulations
Notify us immediately of any changes to your pet's health or travel documentation

8. Limitation of Liability

Puppies Breath Pet Concierge takes every precaution to ensure the safety and comfort of your pet. However:

We are not liable for pre-existing health conditions that manifest during transport
We are not responsible for delays caused by weather, traffic, airline schedules, or government actions beyond our control
Our liability is limited to the cost of the services provided
We are not liable for indirect, incidental, or consequential damages

9. Indemnification

You agree to indemnify and hold harmless Puppies Breath Pet Concierge, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your provision of inaccurate information.

10. Intellectual Property

All content on puppiesbreathpetconcierge.com, including text, images, logos, and design, is the property of Puppies Breath Pet Concierge and may not be reproduced without written permission.

11. Privacy

Your use of our services is also governed by our Privacy Policy, available at puppiesbreathpetconcierge.com/privacy-policy. By using our services, you consent to the data practices described therein.

12. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in the courts of Hampden County, Massachusetts.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised terms.

14. Contact Us

For questions about these Terms & Conditions:

Puppies Breath Pet Concierge
Attn: Erik Mirrow, President
74 Elm Street, Suite 255
West Springfield, MA 01089
Phone: (413) 306-9953
Email: puppiesbreathpetconcierge@gmail.com
Website: puppiesbreathpetconcierge.com